Business Manager: Information Technology Outsourcing/ ITO

  • 4 mins

Job Title: Business Manager: Information Technology Outsourcing/ ITO

Job Grade: XII

Required number of manpower: One / 1

Role Summary: 

The Outsourcing Business Manager job summary is to define, generate, develop, evaluate, analyze, and maintain ITO business in support of the achievement of business requirements for outsourcing purpose. The Manager will also be responsible to create leads and research the possible market, Price, policy, business venture and clients’ specifications to address the business outsourcing requirements. Chose best partners, cooperation with whom would add value to the organization. Help to lead management and team to achieve competitive advantages in outsourcing. Design and set production or services while cooperating with outside suppliers or outsourcing association. .

Key Responsibilities:

  1. Business Development & Lead Generation
  • Identify and generate new business leads from various international sources. 
  • Research and analyze local and international client requirements to drive sales of outsourcing products and services. (8)
  • Provide expert advice and recommendations on emerging IT outsourcing trends to stay competitive. 
  • Activelyparticipate in and support new product development programs, ensuring solutions are cost-effective and quality-conscious.  
  1. RFP & Contract Management
  • Lead and manage the Request for Proposal (RFP) process, including vendor evaluation and selection. 
  • Negotiate contract terms, scopes of work, pricing, payment schedules, and change orders. 
  • Develop andmaintain critical outsourcing documentation, including SOPs, RFP templates, CDAs, and Master Service Agreements (MSAs).  
  • Ensure all agreements are commerciallyadvantageous to the company while minimizing risk through collaboration with Legal and Finance. 
  1. Financial Oversight & Profitability
  • Perform high-level cost-benefit analyses and profitability assessments before project engagement. 
  • Developaccurate cost estimates for various scenarios and forecast/maintain full study budgets.  
  • Manage financial expectations between organizations, including establishing costs, invoicing, and payment schedules.
  • Ensure all projects stay within the allotted budget andtime frame. 
  1. Project Coordination & Technical Collaboration
  • Oversee the full project lifecycle from proposal initiation to project closure. 
  • Collaborate with developers and designers to conceptualize and document ITO business requirements and specifications. 
  • Interact with key stakeholders to provide project status updates and manage expectationsregarding contract selection. 
  • Coordinate User Acceptance Testing (UAT) and BETA presentations to ensure client satisfaction. 
  1. Strategic Leadership & Compliance
  • Provide operationalexpertise, guidance, and training to teams regarding outsourced work. 
  • Align internal departments with the organization’s overarching outsourcing goals andprogram. 
  • Ensure all activitiescomply with regulatory standards, procurement policies, and ethical business practices. 
  • Drive continuous improvement byidentifying and implementing process efficiencies. 

Academic Qualification:

  • A minimum of a Bachelor’s degree (BSc, MSc, or PhD) from a recognized university in a technical field (Computer Science, Engineering, or IT Security) or a business-related field (Business Administration, Economics, Accounting, or International Trade)

Work Experience:

  • Candidates must have 4 to 8 years of total experience, with 2 to 4 years specifically in a leadership role involving international business or Business Process Outsourcing (BPO in ICT Products and Services exporting. Knowledge of relevant local and global regulation and internal policies, experience with major outsourcing partners and in supply chain and service management concepts, Passion, humility, integrity, positive attitude, mission-driven, and self-directed. Experience in managing ICT training, consulting, and certification to develop requirements on standards and policies. Moreover, work on latest trends of BPO business, consulting and certification and develop awareness materials. Best understanding about the following technologies cloud-based services, Network and Infrastructure technologies and Cyber Security, ICT Quality Assurance, Software Development and Related Academics/project.

Core Competencies:

  1. Strategic Stakeholder Management & Communication
    The candidate must be an expert communicator capable of managing expectations at all levels, from technical teams to senior business heads. This includes the ability to lead executive steering committees, chair project meetings, and handle high-stakes, face-to-face discussions with senior users. 
  1. Technical-Business Integration
    A primary competency is the ability to “bridge the gap” by mapping complex business needs into actionable technical requirements for development teams. While not always required to code, a strong understanding of software development, programming languages, and Agile methodologies is highly preferred. 
  1. Project & Risk Oversight
    The role requires a disciplined approach to project management, including the ability to identify and mitigate risks, manage dependencies, and ensure strict compliance with regulatory and reporting obligations. The candidate must be adept at planning resources, prioritizing tasks, and meeting organizational goals. 
  1. Advanced Analytical & Negotiation Skills
    The individual should possess outstanding analytical thinking and problem-solving capabilities. They must be skilled in facilitation and negotiation to resolve conflicts in high-pressure environments and move projects toward successful completion. 
  1. Leadership & Professionalism
    Beyond technical skills, the candidate should demonstrate strong presentation and facilitation capabilities. They must be a collaborative team player who remains mission-driven and self-directed, even when navigating complex organizational challenges. 

Languages :

  • Fluency in spoken and written English and Amharic  

What We Offer:

  • Attractive salary.
  • Supportive and collaborative work environment.
  • Continuous learning and capacity-building opportunities.
  • Exposure to international experts and advanced technologies.
  • A clear growth path toward mid-level and senior roles.

 

 

Tags
Share with Your Network